At Urban Waters we strive to create a peaceful and prosperous living experience while treating our residents, investors, and employees with gratitude.
Our niche is focused on being the best at the basics. This simple approach means we take pride in keeping our properties well maintained and do so by having a property improvement technician covering seven days a week.
Note: Above statistics include both the Urban Waters and Urban Village portfolios.
Our Service Level
We have several tools in place to promote peace and prosperity for our residents. We have set a service level agreement to address maintenance needs, download a copy here. Our intent is to ensure that you as a resident can know what to expect from us when you run into a maintenance request. You can manage items related to your apartment home via your online tenant portal. Via the portal you can: submit maintenance work order requests, monitor those request, access your lease agreement, and schedule your rent payment.